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About HARP

About Us

At HARP we understand what it takes to create best-in-class consumer solutions. We do it by delivering improved experiences. These are reflected in products that are engineered for you – giving you what you need for an unsurpassed experience

For HARP, form reflects function. By understanding your needs, whether that’s the best sound for calls and music or enhanced features for concentration and collaboration, we think about what you want and how you’ll use it. Our hardware, design and software are the perfect solutions for the office, the commute, the gym or being out in the elements – whatever you need, wherever you need it, we have world-class products to meet your demands.

Hundreds of hours of research and meticulous engineering go into each HARP product – that’s why they work smarter and pack in more features than other headphones, headsets and speakerphones on the market. And that’s why we’re often the first to deliver new sound technologies and innovations.

We engineered our flagship true wireless earbuds to offer you total freedom; noise-isolation headsets allowing you to block out unwanted background sound; high definition headsets letting those you’re speaking to hear you with crystal-clear clarity. Each product helps you hear more, do more and be more.

With HARP, you know that you are getting the best products on the market. They are engineered to be so.

 

Privacy Policy

Privacy Protection
Our privacy policy is simple: any information you give us stays with us. 

When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us.

Limited Data Access
Within our organization, your personal data is accessible to only a limited number of employees with special access privileges. Although we may, from time to time, compile general demographic information based on your order, this information is shared within our organization only and has no identifiable personal data associated with it.

Information Collected
To enable you to place an order on our site, we need to have the following basic information about you: First Name, Last Name, Address, City, Zip code, State, Country, Phone Number and Contact E-mail address.
Apart from this, our systems gather certain details about your computer's internet connection like your IP address when you visit our site. Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to customize our site as per your interest, to calculate the number of visitors on our site and to know the geographic locations from where our visitors come.
We do not allow any unauthorized person or organization be it other members, visitors, and anyone not in our organization to use any information collected from you.
Note: Our privacy policy is subject to change at any time without notice.
By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.

Information Modification

You can modify your personal details by accessing the Edit Profile option at any time from our website.

Information Sharing
Probably this is the most important question in your mind as to with whom do we share your information? We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing. To some extent, information has to be passed on to the courier companies, credit card processing companies, vendors, etc. to enable them to perform their functions related to your order fulfilment. Apart from this normal business requirement, information may also be needed to be shared with law authorities, for fraud detection, and for the safety of our website, employees, management, users, members and other affiliates associated with us.

Links to Other Sites
Our Website links to other websites that may collect personally identifiable information about you. We are not responsible for the privacy practices or the content of those linked websites.

Information Usage
The most important usage of the information collected from you is your email address which is used to inform you that your order has been confirmed/executed. Your email address is also used to inform you for your customer service related queries and for any newsletters sent. All other information collected is confidentially stored and will not be disclosed unless needed as per the requirement of the law authorities or in case of any disputes.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information. We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.

Your Consent

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

Cancellation 

We accept cancellations until the time of dispatch, all you have todo is 
Step 1: Login to your account & click cancel next to your order
Step 2: Your order gets cancelled & you will receive an email for the same
Step 3: You get a refund (for pre-paid orders)is reply to the confirmation us with your order ID 

Returns & Replacement

We will give a full refund on any returned sealed boxes within 10days after shipping

For replacements we will request the item to be sent back and after inspections we will send out a replacement at no additional cost. Steps are below 

Step 1: Raise a return request
Step 2: Once approved, we will request for it to be sent back
Step 3: We will have the product inspected
Step 4: Receive a replacement

 

 

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